Last Updated: September 8, 2026
Helium Solar ("we", "our", or "us") respects your privacy and is committed to protecting the personal information of users who use the Helium Solar mobile application and related services.
This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when using our application.
1. Information We Collect
Depending on the features you use, we may collect information such as:
- Name
- Mobile phone number
- Email address
- Address, city, state and PIN code
- Solar project and installation details
- Lead and service request information
- Referral and reward information
- Documents or images voluntarily submitted for solar services
- Information necessary to provide customer support
2. How We Use Your Information
We may use the information collected through the Helium Solar application to:
- Create and manage your customer account
- Verify your mobile number or account
- Process solar enquiries and service requests
- Manage and display your solar projects
- Provide project progress and status updates
- Provide referral and reward functionality
- Respond to customer support requests
- Improve the functionality, reliability and security of our services
- Send important service-related communications
- Comply with applicable legal and regulatory requirements
3. Permissions
The application may request device permissions when they are necessary for a particular feature.
For example, access to photos, files, camera, notifications or other device functionality may be requested when required to upload documents, receive updates or use related application features.
Permissions are used only for the functionality for which they are requested, subject to your device settings.
4. How We Share Information
We do not sell your personal information.
Information may be shared with authorized employees, service providers or business partners when reasonably necessary to provide Helium Solar services.
We may also disclose information where required by law, regulation, legal process, or a valid request from a competent authority.
5. Third-Party Services
The application may use third-party services to provide certain functionality. These may include services for maps and places, authentication, communication, payments, analytics, hosting or other application functionality.
These providers may process information in accordance with their own privacy policies and applicable agreements.
6. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfill legitimate business purposes, resolve disputes, maintain appropriate records and comply with applicable legal obligations.
8. Your Choices and Rights
Subject to applicable law, you may contact us to request access to, correction of, or deletion of certain personal information associated with your account.
Some information may need to be retained where required by law or for legitimate business, security, fraud-prevention or record-keeping purposes.
9. Account and Data Deletion
If you wish to request deletion of your Helium Solar account or associated personal information, you can use our public Account Deletion Request page. This page is available without logging in.
We will review eligible deletion requests and process them subject to applicable legal, regulatory and operational retention requirements.
10. Children's Privacy
Helium Solar services are not intended for children under the age required to independently consent to the processing of personal information under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updated version may be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, you can contact Helium Solar.